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Business process management specialist to create 150 new jobs in Teesside

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Firstsource, a global provider of business process management services, has revealed plans to create 150 new roles at its Teesside offices after securing additional work with its banking and financial services clients.

The roles are based in Center Square in the heart of Middlesbrough town center and will be filled over the coming months. They are available at all levels of experience, including both customer service and team leader positions.

Firstsource claims that it provides “comprehensive training” to make the roles available to people without any prior experience and develop their skills.

Lisa Corcoran, director of operations for the Middlesbrough office, commented: “We’re looking for people who love interacting with customers, solving problems, and delivering a great service for our customers.

“These new jobs will be working for some household names in the financial sector, and we have plenty of opportunities for people looking to improve their skills or move into different managerial roles to progress their careers. I’m really looking forward to welcoming these new colleagues as they kick start their career at Firstsource.”

Rajiv Malhotra, head of Europe, Firstsource, added: “We are growing rapidly in the UK and Middlesbrough is a perfect location. The abundance of office space allows us to scale our business, while the location and facilities are attractive to our clients and employees. Our Middlesbrough operation here has gone from strength to strength.”

Firstsource has highlighted energy efficiency as another major benefit of its move to Center Square. The new building is helping the company lower its energy bill per sq ft and making a key contribution to company-wide Environmental, Social, and Governance (ESG) targets.

The Center Square project was launched six years ago by developer Ashall Projects, in partnership with Middlesbrough Council, after a study found that the town was “failing to attract good white collar jobs” because of an absence of Grade A office space.

Firstsource shares 1 Center Square with construction technology specialist Causeway Technologies. GB Bank, XPS Pensions Group, the Frazer-Nash Consultancy and two firms of barristers have all moved into 2 Center Square. Around 5,000 sq ft remains available for further occupants.

The third building, 6 Center Square, is due to be finished early next year and will become home to 450 Middlesbrough staff who work for the insurance giant AXA UK. One floor of the building is still available.

By Matthew Neville – Correspondent, Bdaily

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